Privacy Policy

Last Updated: 09/03/2026

This Privacy Policy explains how Paymenchip FZE collects, uses, processes, stores, and protects personal data in accordance with applicable laws of the United Arab Emirates.

By accessing this website or providing personal information to us, you acknowledge and accept the practices described in this Policy.

Collection of Personal Data

We collect personal data where necessary for legitimate business purposes.

The types of personal data we may collect include:

  • Full name
  • Email address
  • Telephone number
  • Company name and job title
  • Business contact information
  • Correspondence and enquiry details
  • Contractual and billing information where applicable
  • Technical data such as IP address, device information, browser type, and usage data

We collect only data that is relevant and necessary for the purposes described below.

How Personal Data Is Collected

Personal data may be collected through:

  • Direct communication via contact forms, email, or telephone
  • Business onboarding or contractual engagement processes
  • Automated technologies such as cookies and server logs
  • Third-party service providers where lawful and appropriate

We ensure that personal data is collected transparently and in accordance with applicable law.

Purpose of Data Collection and Use

Personal data is collected and used for the following purposes:

  • Responding to enquiries and communications
  • Providing and administering services
  • Performing contractual obligations
  • Processing payments and managing billing
  • Maintaining business relationships
  • Improving website functionality and user experience
  • Ensuring compliance with legal and regulatory obligations
  • Protecting our legal rights and preventing fraud or misuse

Personal data will not be used for purposes incompatible with those stated unless permitted by law or with your consent.

Legal Basis for Processing

Processing of personal data is carried out on the basis of:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Consent, where required

Where consent is relied upon, it may be withdrawn at any time, subject to legal or contractual limitations.

Disclosure of Personal Data

Personal data may be disclosed to:

  • Authorised employees and management
  • Professional advisers
  • IT, hosting, and infrastructure providers
  • Payment processors and administrative service providers
  • Regulatory authorities or law enforcement where legally required

Where third-party service providers are engaged, they are required to process personal data solely for authorised purposes and to apply data protection standards equivalent to our own.

Cross-Border Transfers

Personal data may be transferred to jurisdictions outside the United Arab Emirates for the purposes of secure hosting, data storage, operational support, or service facilitation.

Where cross-border transfers occur, we implement appropriate safeguards to ensure that personal data remains protected in accordance with applicable data protection standards.

Security of Data

We take appropriate technical and organisational measures to safeguard personal data against unauthorised access, misuse, alteration, or disclosure.

These measures include:

  • Secure hosting infrastructure
  • Use of SSL encryption and secure transmission protocols
  • Access controls restricting data access to authorised personnel
  • Network monitoring and intrusion prevention mechanisms

While no system can guarantee absolute security, we apply modern technologies and best practices to minimise risk.

Data Storage Practices

We recognise our responsibility to protect personal data and maintain robust data governance practices.

We maintain vigilance through:

  • Limiting access to personal data strictly to personnel who require it
  • Conducting periodic internal security reviews and audits
  • Applying organisational safeguards to prevent data breaches
  • Monitoring data processing activities for compliance

Personal data may be stored in secure data centres and cloud environments selected for their reliability and compliance standards.

Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory requirements.

When personal data is no longer required, it is securely deleted or anonymised.

Your Rights Under UAE Law

In accordance with Federal Decree Law No. 45 of 2021, you may have the right to:

  • Obtain information about how your personal data is processed
  • Request access to your personal data
  • Request rectification of inaccurate or incomplete personal data
  • Request erasure of your personal data where legally applicable
  • Request restriction of processing in certain circumstances
  • Object to the processing of your personal data in certain circumstances
  • Request transfer of your personal data to another controller where technically feasible

Where processing is based on consent, you also have the right to withdraw that consent at any time, subject to legal or contractual limitations.

Requests may be submitted using the contact details provided below and will be handled in accordance with applicable law.

Contact Information

Paymenchip FZE
Address: FZH 226 SRT-Floor No. 04 Sheikh Rashid Tower Dubai World Trade Center, Dubai
Email: contact@paymenchip.com